Support

Report a problem from the app

When something goes wrong, the app notes a short code, the screen and the day on your phone. It never notes pictures, names or words, and it never sends anything: you choose whether to send it to us.

1. On the fridge screen, tap the lock at the top right.
2. Answer the grown-up question with the number pad.
3. Scroll down to Problem log. If something has gone wrong, you will see its short codes, each with a screen and a day.
4. Tap Copy report, paste it into an email to support@scribblebop.com, and tell us what you were doing.

If the log says nothing has gone wrong, there is nothing to copy. Write to us anyway and describe what you saw. It helps to tell us your phone model, its system version, and the Scribblebop version shown at the bottom of the For grown-ups screen.

Short answers

How do I delete saved shows?

Tap the lock on the fridge screen and answer the grown-up question. On the For grown-ups screen, the fridge card lists every saved show with its own Delete button, and Delete all shows removes them all. Deleting cannot be undone. Removing the app from the phone removes everything it stored. A movie or drawing that a grown-up kept in Photos or the gallery, or sent to someone, is a separate copy: delete it where it is.

What is the grown-up question?

A times question written in words, such as "What is seventeen times eight?", answered on a number pad. It keeps young children out of the settings, out of sending a movie to family and out of deleting. It is not an age check, it does not identify anyone, and the answer is not stored. After three wrong answers the number pad rests for 30 seconds.

Do I need an account?

No. There are no accounts, no sign-in, no ads and no chat.

What does Scribblebop collect?

The app collects nothing. No drawing, photo, title, movie or name is sent to us or to anyone else, and the app makes no network connections. The one link out of the app is a Privacy policy button for grown-ups: it opens this website in the phone's own browser, and the app sends nothing with it. Saved shows stay in the app's own storage on the phone. The privacy policy lists exactly what the app keeps there.

This website sets no cookies and runs no scripts. The web host keeps standard server logs, such as IP addresses, which we do not use to identify or track anyone.

Which phones does it work on?

iPhone with iOS 15 or later, and Android phones with Android 10 or later. Taking a photo of a drawing needs a camera. Without one, a child can pick a photo or try one of the two sample drawings. Scribblebop works without an internet connection.

Why is there no read-aloud button?

The button appears only when the phone has an English speech voice. It speaks only Bop's own sentences, never anything a child draws or types. On some phones the speech service chosen in the phone's settings may use an online voice for those sentences; Scribblebop itself sends nothing. A grown-up can also switch the button off on the For grown-ups screen.

Where did my movie go?

Keep my movie adds the movie to Photos on an iPhone, or to the gallery on an Android phone, in a Scribblebop folder. The phone may ask permission to add to your photos. Scribblebop only adds files: it never reads your library.

Bop cannot see my drawing, or the camera will not open

Try brighter light, move closer to the page, and keep the paper flat with no shadow across it. If the camera will not open, check that it is allowed: on an iPhone in Settings, then Scribblebop, then Camera; on Android, check that the phone's camera app is on. You can always pick a photo instead.

Privacy questions

For a question about privacy, or a request about information, write to privacy@scribblebop.com. The full privacy policy is on its own page.